g89 Privacy Policy
Your privacy is a core commitment at g89. This Privacy Policy explains what personal data we collect, why we collect it, how we use it, and the rights you hold over your own information as a g89 player in Bangladesh.
g89 is committed to protecting your privacy. This Privacy Policy sets out how g89 collects, processes, stores, and shares personal data obtained from players who use the g89 online casino and sports betting platform at g89.lat. Please read this policy carefully before registering or using any part of the g89 platform.
This Privacy Policy applies to all users of the g89 platform — including visitors who browse without registering, registered account holders, and anyone who contacts g89 support. By accessing the g89 platform or registering an account, you confirm that you have read and understood this Privacy Policy and consent to the data practices described herein.
g89 may amend this Privacy Policy from time to time. Material changes will be communicated via the platform or by email to your registered address. Your continued use of the g89 platform after any change constitutes acceptance of the revised policy. The date shown above ("Last updated") always reflects the most recent version currently in effect.
This policy should be read alongside the g89 Terms and Conditions, which together form the complete agreement governing your use of the platform. If you have questions about this Privacy Policy, you may contact g89 at [email protected] at any time.
g89 collects personal data through several channels: during account registration, during the normal course of your use of the platform, through your communications with support, and automatically via technical systems as you browse and interact with the g89 website. The categories of data g89 may collect are described below.
2.1 — Identity and Registration Data
When you create a g89 account, we collect:
- Full legal name
- Date of birth (to verify the 21+ age requirement)
- Residential address
- Email address
- Mobile phone number (used for account communication and MFS payment confirmation)
- Username and encrypted password
- Any government-issued identification document submitted for KYC verification (e.g., National ID, passport, driving licence)
2.2 — Financial and Transaction Data
To process deposits and withdrawals, g89 collects:
- Mobile financial service account details (bKash, Nagad, Rocket, Upay) in the form of your registered MFS number
- Card details for Visa or Mastercard transactions (card number, expiry, cardholder name — CVV is never stored)
- Deposit and withdrawal transaction history, including amounts in BDT, timestamps, and method used
- Balance history and bonus credit records within your g89 wallet
2.3 — Technical and Usage Data
When you visit and interact with the g89 platform, our systems automatically record:
- IP address and approximate geographic location derived from it
- Device type, operating system, and browser version
- Session timestamps (login time, logout time, session duration)
- Pages visited, games played, betting markets accessed, and clickstream data
- Referral source (how you arrived at g89.lat)
- Cookie identifiers and similar tracking technologies (see Section 7)
2.4 — Communications Data
If you contact g89 customer support or submit any enquiry, we retain a record of that communication, including the content of messages sent via email or support tickets, the date and time of communication, and any attachments you provide (such as screenshots or documents related to your query). This data is used to resolve your issue and to improve support quality.
2.5 — Responsible Gaming Data
If you use any of g89's responsible gaming tools — such as deposit limits, session time reminders, cooling-off periods, or self-exclusion requests — we record those preferences and actions as part of your account profile. This data is treated with heightened sensitivity and is used exclusively to honour your responsible gaming choices and to comply with player protection obligations.
g89 processes your personal data only for clearly defined, legitimate purposes. We do not sell your personal data to third parties for marketing purposes. The primary purposes for which we use your data are set out below, along with the lawful basis that applies to each.
| Purpose | Lawful Basis |
|---|---|
| Account registration and authentication | Contract performance |
| Age verification and KYC compliance | Legal obligation |
| Processing deposits and withdrawals | Contract performance |
| Fraud detection and prevention | Legitimate interest / Legal obligation |
| Customer support and complaint handling | Contract performance |
| Responsible gaming monitoring and enforcement | Legal obligation / Legitimate interest |
| Platform security and technical maintenance | Legitimate interest |
| Sending service-related notifications | Contract performance |
| Sending promotional communications (opt-in only) | Consent |
| Improving and personalising the g89 platform | Legitimate interest |
3.1 — Marketing Communications
g89 will only send you promotional emails or SMS messages if you have explicitly opted in to receive them at the time of registration or subsequently through your account settings. You may withdraw consent at any time by updating your communication preferences within your g89 account or by emailing [email protected] with the subject line "Unsubscribe". Withdrawal of consent for marketing does not affect the lawfulness of processing carried out before the withdrawal, and it does not affect service-critical communications such as transaction confirmations and security alerts.
All data transmitted between your device and the g89 platform is protected using industry-standard SSL/TLS encryption. This ensures that your personal details, payment information, and login credentials cannot be intercepted in transit.
g89 does not sell, rent, or trade your personal data to third-party advertisers, data brokers, or marketing firms. Your data is used solely to deliver the g89 service, to comply with legal obligations, and to prevent fraud.
g89 collects only the personal data that is strictly necessary to operate the platform, verify player identity, process transactions, and meet legal requirements. We do not collect excessive or irrelevant personal information.
g89 retains personal data only for as long as is necessary for the purpose it was collected, or as required by applicable law. Account data is generally retained for a minimum of five years following account closure to satisfy record-keeping obligations.
Where g89 shares your data with third-party service providers — such as payment processors, identity verification services, or game content providers — those parties are contractually obligated to handle your data securely and only for the specified purpose. They may not use your data for their own independent marketing or commercial purposes.
g89 respects your rights over your own personal data. You may request access to, correction of, or deletion of your data at any time, subject to legal retention requirements. All such requests are handled by the g89 support team, typically within 30 calendar days of receipt.
g89 may share your personal data with selected third parties where it is necessary to deliver the platform services, meet legal obligations, or protect the integrity of the platform. All third-party relationships are governed by appropriate data processing agreements. The categories of third parties who may receive your data include:
5.1 — Payment Service Providers
To process your deposits and withdrawals, g89 shares the minimum necessary financial data with payment service providers including MFS operators (bKash, Nagad, Rocket, Upay) and card networks (Visa, Mastercard). These providers process your payment data under their own privacy policies and applicable financial regulation.
5.2 — Identity Verification Services
Where g89 uses a third-party KYC provider to verify your identity and age, your identification documents and personal details may be transmitted to that provider for verification purposes only. The provider is strictly prohibited from using this data for any other purpose and is required to delete or return documentation once verification is complete.
5.3 — Game Content Providers
Games on the g89 platform are supplied by third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. To facilitate gameplay, g89 may share a session token and anonymised player identifier with the relevant game provider. Full personal data (name, address, payment details) is not shared with game studios unless specifically required for regulatory compliance purposes.
5.4 — Legal and Regulatory Disclosure
g89 may disclose your personal data to law enforcement agencies, regulatory bodies, or other authorities where we are legally compelled to do so, where disclosure is necessary to prevent fraud or financial crime, or where we are required to do so in connection with legal proceedings. In all such cases, g89 will disclose only the minimum data necessary and, where permitted by law, will notify you of the disclosure.
5.5 — Business Transfers
In the event that g89's business or any part of it is transferred, merged, or acquired by another entity, your personal data may form part of the transferred assets. In such circumstances, g89 will take reasonable steps to ensure that the receiving entity is bound by privacy obligations consistent with this Privacy Policy, and will notify registered players of any material change to data controller arrangements before it takes effect.
g89 uses cookies and similar client-side technologies to operate essential platform functions, maintain your login session, detect fraud, and understand how players use the platform. By continuing to use g89 with cookies enabled in your browser, you consent to the use of cookies as described below.
6.1 — Essential Cookies
These cookies are strictly necessary for the g89 platform to function. They enable your login session to persist across pages, maintain your language and regional preferences, and allow the platform's security systems to identify and block suspicious activity. Essential cookies cannot be disabled without impairing the functioning of the platform.
6.2 — Analytics Cookies
g89 uses anonymised analytics data to understand aggregate player behaviour across the platform — for example, which game categories are most popular, which pages have the highest exit rates, and how players navigate the site. This data does not identify you personally and is used solely to improve the g89 user experience.
6.3 — Managing Cookies
You may control or disable non-essential cookies through your browser settings at any time. Note that disabling essential cookies may prevent you from logging in or using core platform features. Instructions for managing cookies are available in the help documentation of all major browsers including Chrome, Firefox, Safari, and Samsung Internet.
g89 retains your personal data for as long as your account remains active and for a defined period after account closure. Retention periods are set based on the type of data, the purpose for which it was collected, and applicable legal requirements. The general retention schedule is as follows:
Account and Identity Data
Retained for the duration of your account plus a minimum of five years following permanent account closure. This period reflects standard record-keeping obligations related to financial services activity.
Transaction Records
All deposit, withdrawal, and betting transaction records are retained for a minimum of seven years from the date of the transaction. This reflects financial record-keeping requirements applicable to online payment platforms.
Support Communications
Customer support correspondence is retained for three years from the date of the last communication in a given thread. Where a support interaction relates to a dispute, fraud investigation, or legal matter, the relevant records may be retained for longer in line with the requirements of the matter concerned.
Technical and Usage Logs
Server logs, session data, and security audit trails are retained for up to 12 months from the date of recording, after which they are securely deleted or anonymised. Anonymised aggregate analytics data may be retained indefinitely as it no longer constitutes personal data.
As a g89 player, you hold a number of rights in relation to the personal data we hold about you. g89 is committed to honouring these rights promptly and without undue obstruction. To exercise any of the rights described below, please contact [email protected] with the subject line "Data Rights Request" and include your registered email address and a brief description of your request.
Right of Access
You may request a copy of the personal data that g89 holds about you at any time. g89 will provide this information in a clear, readable format within 30 calendar days of receiving a verified request. There is no charge for a standard access request, though g89 reserves the right to charge a reasonable administrative fee for manifestly unfounded or excessive requests.
Right to Rectification
If any personal data g89 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update certain account details directly through your g89 account settings. For changes to identity documents or information that requires re-verification, please contact [email protected].
Right to Erasure
You may request that g89 delete your personal data where it is no longer necessary for the purpose it was collected, where you have withdrawn consent (and no other lawful basis applies), or where the data has been processed unlawfully. Note that g89 may be unable to fulfil an erasure request in full where retention is required by law — for example, in relation to financial transaction records subject to mandatory retention periods.
Right to Restrict Processing
You may request that g89 restrict the processing of your personal data in certain circumstances — for example, while a rectification request is being investigated, or where you have objected to processing and g89 is considering whether its legitimate interests override your objection. During a restriction period, g89 will continue to store your data but will not actively process it for other purposes.
Right to Data Portability
Where processing is based on your consent or on the performance of a contract, and the processing is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format. You may also request that this data be transmitted directly to another service provider where technically feasible.
Important: While g89 maintains robust technical and organisational security measures, no online platform can guarantee absolute security. You are responsible for keeping your account credentials secure and for notifying g89 immediately if you suspect unauthorised access to your account.
g89 applies a layered approach to data security. Technical safeguards include SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, access controls limiting staff access to personal data on a strict need-to-know basis, automated fraud and anomaly detection systems, and regular security audits of platform infrastructure.
Organisational safeguards include data handling policies and training for all staff who interact with personal data, contractual security obligations imposed on third-party processors, and a documented incident response process. In the event of a data breach that poses a risk to your rights or freedoms, g89 will notify affected players without undue delay and will take all reasonable steps to contain and remediate the breach.
g89 does not knowingly collect personal data from any person under the age of 21. The g89 platform is strictly restricted to adult players aged 21 and above. Age verification is a mandatory step in the account registration process. If g89 becomes aware that personal data has been collected from a player under the age of 21, that account will be immediately suspended, all data relating to the minor will be securely deleted, and any deposited funds will be returned to the payment source.
If you are a parent or guardian and believe that your child has registered a g89 account, please contact us immediately at [email protected] with the subject line "Minor Account Report". g89 will investigate and respond within 48 hours of receiving such a report.
For all privacy-related enquiries, data rights requests, or complaints about how g89 handles your personal data, please contact: [email protected] (plain text — not a clickable link). Please include "Privacy Request" in your subject line along with your registered email address so we can locate your account. g89 aims to acknowledge all privacy enquiries within 24 hours and to provide a substantive response within 30 calendar days.
If you are not satisfied with g89's response to a privacy complaint, you may be entitled to escalate the matter to a relevant data protection supervisory authority in your jurisdiction. g89 will cooperate fully with any such authority in the handling of complaints.