Responsible Gaming at g89
g89 believes that gambling should always be an enjoyable form of entertainment — never a source of stress or harm. This page outlines the tools, policies, and support resources available to every g89 player in Bangladesh.
g89 is firmly committed to responsible gaming. We provide a range of tools and safeguards to help every player maintain control over their gambling activity. Whether you are a casual player in Dhaka enjoying a few cricket bets or a regular slots enthusiast in Chittagong, responsible gaming tools are always available inside your g89 account — free of charge and effective immediately upon request.
Gambling on the g89 platform is intended to be a form of adult entertainment. Like any leisure activity, it carries risk if not approached with awareness and self-discipline. The vast majority of g89 players enjoy their experience without any issues. However, g89 recognises that a small number of players may develop problematic gambling behaviours, and we take our duty of care seriously.
This page explains what responsible gaming means at g89, what tools are available to you, how to recognise warning signs that gambling may be affecting your wellbeing, and how to access support if needed. We encourage every player to read this information, regardless of how confident they feel about their own relationship with gambling.
All g89 players must be aged 21 or above. Age verification is mandatory at registration. g89 does not permit underage gambling under any circumstances. If you believe a minor has accessed the platform, please contact support immediately at [email protected].
During the registration process, g89 requires all new players to confirm their age. Where identity verification is requested, players must submit a valid government-issued ID — such as a National Identity Card or passport — that clearly shows date of birth. Accounts where age cannot be verified, or where there is reasonable suspicion of underage access, will be suspended pending investigation.
Protecting Young People
If you share a device with younger family members, g89 strongly recommends enabling device-level parental controls and always logging out of your g89 account after each session. Never share your account credentials with anyone, and keep your password confidential. g89 accepts no liability for underage access resulting from a player's failure to secure their own account credentials.
g89 provides a suite of responsible gaming tools that players can activate or update directly through their account settings at any time. These tools are designed to help you stay in control of how much time and money you spend on the platform. They are available to all registered g89 players, are completely free to use, and take effect without delay once set.
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once your chosen limit is reached, no further deposits will be accepted until the limit period resets. You can lower your deposit limit at any time with immediate effect. Requests to increase a deposit limit are subject to a 72-hour cooling-off period before they take effect, giving you time to reconsider.
Set a reminder to notify you after a specified period of continuous play — for example, after 30 minutes or 1 hour. When the reminder triggers, a notification will prompt you to review your activity and consider taking a break. Time reminders are a simple but effective way to maintain awareness of how long you have been playing.
Set a maximum amount you are willing to lose over a defined period (daily, weekly, or monthly). Once your net losses reach this threshold within the period, betting will be paused until the limit resets. As with deposit limits, reductions take immediate effect while increases require a cooling-off period.
If you need a short break from gambling, the time-out feature lets you temporarily suspend your g89 account for a period of your choice — from 24 hours up to 6 weeks. During a time-out, you cannot log in, deposit, or place bets. The time-out period cannot be shortened once activated. This tool is ideal if you feel you need a pause without committing to a longer exclusion.
Self-exclusion is a longer-term measure for players who feel that gambling is negatively affecting their lives. You may request self-exclusion for a minimum period of 6 months, up to a permanent exclusion. During the exclusion period, your account is fully locked — you cannot log in, deposit, or receive promotional communications from g89. To request self-exclusion, contact [email protected] with the subject line "Self-Exclusion Request". The exclusion will be applied within 24 hours of your confirmed request.
Reality check notifications appear at regular intervals during a gaming session and display a summary of your current session: how long you have been playing, how much you have wagered, and your net result for the session. These prompts are designed to keep you grounded and prevent the time-distortion effect that can occur during extended play.
To access any of these tools, log in to your g89 account, navigate to Account Settings → Responsible Gaming, and select the tool you wish to activate. Alternatively, contact [email protected] and a member of the g89 team will assist you in setting up the controls of your choice.
Gambling at g89 is designed to be fun. The moment it stops feeling like entertainment and starts feeling like an obligation or an escape from daily stress, that is a signal worth paying attention to. g89 provides tools to help you reset and refocus.
Never gamble with money set aside for rent, bills, food, or family expenses. At g89, responsible players set a dedicated entertainment budget and treat any losses as the cost of that entertainment — not as money to be recovered through further play.
Extended uninterrupted sessions can distort your perception of time and money. Use g89's session reminders and reality checks to keep your play sessions structured and bounded. Taking regular breaks is a healthy habit that improves decision-making during gameplay.
Chasing losses — increasing your bets to recover money you have already lost — is one of the most common and most harmful gambling behaviours. Every game outcome on g89 is independent; past losses do not influence future results. Set loss limits and respect them.
If you feel that gambling is affecting your relationships, finances, or mental health, talking to a trusted friend, family member, or counsellor is an important first step. You do not have to deal with gambling-related difficulties alone, and seeking help is a sign of strength.
g89's self-exclusion tool is a powerful and effective measure. Players who have used it report that the enforced pause gives them clarity and the opportunity to seek professional support. Self-exclusion is not an admission of failure — it is a responsible and courageous decision to put your wellbeing first.
Problem gambling can develop gradually and is not always easy to recognise, especially in oneself. The following questions are a self-assessment guide. If you find yourself answering "yes" to several of these, it may be worth taking a break and speaking to a professional counsellor or contacting g89 support to activate protective tools on your account.
If you answered "yes" to two or more of the above questions, we strongly encourage you to use g89's time-out or self-exclusion feature and to speak with a qualified gambling support professional. The g89 support team is available at [email protected] to help you activate protective tools on your account immediately.
If you believe gambling is negatively affecting your life — or the life of someone you care about — please do not hesitate to reach out. g89's support team can activate account restrictions on your behalf immediately and will treat all such requests with complete confidentiality and compassion. There is absolutely no judgement involved in asking for help.
Our responsible gaming team is available seven days a week. Contact us by email to request deposit limits, a time-out, self-exclusion, or simply to talk through your concerns. We will respond promptly and treat your request with full discretion.
[email protected]Subject line: "Responsible Gaming Help"
Professional Counselling
For players who feel they need professional support beyond what g89 can provide directly, we encourage you to speak with a qualified counsellor or psychologist who specialises in behavioural issues. Many such professionals are available in Dhaka, Chittagong, Sylhet, Rajshahi, and other major cities across Bangladesh. Your general physician can also provide a referral. Seeking professional guidance is one of the most effective steps you can take toward recovery.
Supporting a Loved One
If you are concerned about a family member or close friend who you believe may have a gambling problem, you can contact g89 support on their behalf to report the concern. While g89 cannot take action on an account without the account holder's identity being confirmed, we can provide guidance on how to approach the conversation with your loved one and point you toward appropriate resources.
Financial Difficulty
If gambling has led to financial hardship, speaking with a financial counsellor can help you create a plan to manage debt and stabilise your situation. Many banks operating in Bangladesh — including BRAC Bank, City Bank, Dutch-Bangla Bank, and Islami Bank — offer financial advisory services. Acting early when financial difficulties arise makes resolution significantly more achievable.